A US-based Ed-Tech platform approached us last year. They were concerned about their obligations under the Americans with Disabilities Act (ADA) and the growing emphasis on digital accessibility. They knew they needed to improve their accessibility but felt overwhelmed and didn’t know where to start.
They were searching for effective accessibility testing services and guidance to ensure ADA compliance for their website but lacked a clear approach.
Our goal?
We wanted to do more than just run a WCAG audit. We aimed to help them truly understand accessibility, seeing it as part of good product design rather than just a checklist item
BEFORE WE GOT INVOLVED (Website Accessibility Audit Challenges)
Accessibility was the thing they did right before launching. A quick automated scan, fix whatever popped up, call it done. instead of a proper website accessibility audit or complete accessibility testing for web applications.
CHALLENGES THEY WERE FACING
- What WCAG failures mean for real people
- Who benefits when you fix them
- How to make accessibility part of daily
- design/dev/QA work
THE REAL PROBLEMS
- Always a last-minute scramble
- Heavy reliance on tools that miss 60%+ of issues without proper performance bottleneck analysis of accessibility gaps
- Zero plan for what comes after this audit
WHAT WE DID DIFFERENTLY (Accessibility Testing Services Approach)
We started with a proper WCAG audit but spent equal time explaining each finding. “Here’s a color contrast fail—here’s what it means for someone with low vision,” making digital accessibility services more understandable for their team.
The gamechanger? We brought in an accessibility tester with lived experience. Having someone who actually uses a screen reader test their platform through real screen reader testing? Eye-opening. Their feedback caught issues our tools completely missed.
THE RESULTS (Inclusive Design & Accessibility Improvements)
- Found critical issues automated scans overlooked
- Teams finally “got” why accessibility matters
- Teams finally “got” why accessibility matters
THE RESULTS (Inclusive Design & Accessibility Improvements)
- Found critical issues automated scans overlooked
- Teams finally “got” why accessibility matters
- Teams finally “got” why accessibility matters
THE IMPACT (Accessibility for Ed-Tech Platforms)
- 34% → 46% course completion for students with disabilities
- +10% overall user satisfaction (turns out everyone benefits)
- -20% support tickets
- Met legal requirements, gained new school partnerships
WHAT WE LEARNED INTERNALLY (WCAG Compliance Services Insights)
- 34% → 46% course completion for students with disabilities
- +10% overall user satisfaction (turns out everyone benefits)
- -20% support tickets
- Met legal requirements, gained new school partnerships
WHAT WE LEARNED INTERNALLY (WCAG Compliance Services Insights)
Our own team leveled up too:
- More empathy for actual user struggles
- Stopped treating WCAG like a video game score
- Better at spotting what really matters
- Stronger overall accessibility practice
FROM COMPLIANCE TO REAL USER IMPACT
Accessibility isn’t about passing some audits. It’s about building products real people can Use. This project turned compliance panic into genuine product improvement—and built trust for the long haul
Ready to move beyond checklists and make accessibility work in the real world? Contact us.