Background
Bachelor’s in engineering in Computer Science, Electronics and Communication or equivalent required. Professional experience in Cloud, multi-tenant SaaS based products, highly scalable products
Experience
4 to 8 years
Mandatory Skills
- 5–6 years of Application Support / Production Support experience
- Mandatory: Entire relevant experience must be in the eCommerce domain
- Candidates without hands-on eCommerce application support experience will not be considered
Key Responsibilities
- Provide L2/L3 production support for business-critical applications
- Manage incidents, problem resolution, and service restoration
- Investigate production issues, perform root cause analysis, and implement corrective actions
- Coordinate with development, infrastructure, and business teams to ensure application stability
- Monitor application health and maintain SLA commitments
- Create RCA reports, knowledge base articles, and operational documentation
Optional Skills
- ServiceNow, Jira, Zendesk
- REST APIs, Postman
- JSON, XML
- SQL / PL-SQL
- Application monitoring and log analysis
- Cloud-based application support experience
Additional Details
- Working in Shifts
- Qualification
- BE, B-Tech
- Time to Fill
- Immediate